UX-and-CX-Viderity description: This document examines the customer perspective on value in collaborative exchanges. Through analysis of consumer sentiments on social media, the study identifies four types of capital that customers seek in return for their...
Evolution-of-Customer-Experience-Viderity description: Customer experience is driving digital transformation globally. Organizations are shifting their approach, using data to attract and retain customers through empathetic and intuitive experiences. However,...
Viderity is a web design and development agency with nearly a decade’s worth of experience working with government agencies. Our dedicated team of experienced web professionals is passionate about Internet strategy, information architecture, design and technology....
Usability Testing Throughout System Development.
The successful application of CIO-Driven innovation within organizations offers a sustainable way to improve operating efficiency and performance, often while often also reducing costs. Survey results show that nearly 90 percent of organizations are looking for ways...
Determining how best to use online tools to engage the public may seem like trying to take aim at the world’s fastest moving target and not just because of the rapid development of new tools, or “apps”. Management faces challenges in an era of dramatically increasing...
