Evolution Of Customer Experience

Evolution-of-Customer-Experience-Viderity description: Customer experience is driving digital transformation globally. Organizations are shifting their approach, using data to attract and retain customers through empathetic and intuitive experiences. However, there’s a gap between customer expectations and perceived value, with organizations lacking integrated CX systems. To bridge this gap, they need customer platforms that connect with customers, understand their needs, and augment employees. Implementing these platforms requires complex transformations and continuous optimization. Ultimately, customer platforms enable end-to-end CX transformation, delivering value at speed for businesses and customers.