How to Improve E-Government Through User-Centered Websites

The use by government of the internet and other electronic technologies, or egovernment, has allowed citizens to connect with their government more effectively than ever before in history. Yet this transformation has created a new challenge. No longer is it sufficient that strong and effective information chains have been built, even as government processes have improved.

Iterative design, User-driven development, UCD, Usability, Personalization, Lab-Based Usability Studies, RITE Studies, Card Sorting, Participatory Design, Remote Usability Testing, Eye-Tracking, Mobile Testing, Ethnography/Field Studies, Focus Groups, Concept Testing, Ad Testing, Stakeholder Interviews, Live Website Benchmarking, Studies, Intercepts, Panel-Recruited Studies, Behavioral Tracking, Competitive Assessments, Web Research, User experience, UX, Human factors, Ergonomics, Interaction design, User design, Concept and Prototype Testing, Interactive Ad Testing, Mobile Benchmark Studies