Organizations are strategically assessing their online services for mobile optimization. Mobile apps offer unprecedented opportunities for organizations to engage their customers and provide services more efficiently.
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Building and Sustaining Effective Innovation Offices
There is a national trend toward the creation of innovation offices to help organizations move forward. This report examines the structural models being used to stimulate innovation. Drawing upon in-depth studies across innovation offices, six different models for the...
Tools for Online Public Engagement
Determining how best to use online tools to engage the public may seem like trying to take aim at the world’s fastest moving target and not just because of the rapid development of new tools, or “apps”. Management faces challenges in an era of dramatically increasing...
How to Improve E-Government Through User-Centered Websites
The use by government of the internet and other electronic technologies, or egovernment, has allowed citizens to connect with their government more effectively than ever before in history. Yet this transformation has created a new challenge. No longer is it sufficient...
Debunking the Need to Customize Online Experiences for Different Generations
Although it’s ingrained in our daily lives like the wheel or modern aviation, Internet usage by the general public is less than 20 years old. The Pew Research Center, recently put together an initiative called “The Pew Internet Project” and published a survey in 2008...